Customer Care Course

Do you have regular on- going training on Customer Care Skills? Do you have a clear vision of what you want your customers’ experience to be? Is your company really customer focused? Do you have a mission statement on customer care standards? Our Customer Care Course will help you to do just that. 

What we offer:

A comprehensive course to develop customer care skills for both your external and internal customers 

Aims:

• Methods to enhance the quality of customer care
• Interpersonal skills
• Building customer relationships
• Building internal customer relationships
• Successful communication verbal and non-verbal
• Dealing with complaints and dissatisfied and difficult customers
• Turning challenges into opportunities
• Meeting and exceeding expectations- The Golden Service
  

Course Format: A one day programme, usually from 09.30 to 12.30 and 13.30 to 16.30.   

Course Cost:  Please contact us for details